Refunds

If Talkify is not what you expected, you can ask for your money back within 7 days of a subscription payment. We would rather refund a customer than keep someone who is unhappy with the product.

What is covered

• First subscription payment — refundable within 7 days of the charge, even if you have already generated audio.
• Renewal payments — refundable within 7 days of the charge if you have used less than 20% of the characters included in that period.
• Duplicate or incorrect charges — refunded in full at any time.

What is not covered

• Character top-up packs once any part of the pack has been used.
• Periods older than the current billing cycle.
• Accounts suspended or terminated for breaching our Terms of service.
• Business plans with a custom order form, where the contract's own terms apply.

How to request a refund

1. Send a message through the contact page with the subject “Refund”.
2. Include the account e-mail, the invoice number and the date of the charge.
3. Tell us briefly what went wrong — it helps us fix the product, but you do not need a reason to be eligible.

We reply within one working day. Approved refunds are returned to the original payment method; card refunds usually appear within 5–10 business days, depending on your bank.

Cancelling instead of refunding

If you only want to stop future charges, cancel from Billing in your account. Cancellation takes effect at the end of the paid period and you keep access until then. Deleting your account does not automatically cancel an active subscription, so cancel first.

Chargebacks

Please contact us before opening a chargeback. A dispute freezes the account while the bank investigates, and we can usually resolve the issue faster directly. If a chargeback is opened in error, we may ask you to withdraw it once the refund is issued.

Your statutory rights

Nothing in this policy reduces rights you have under mandatory consumer law in your country, including any right of withdrawal for digital services that have not yet been supplied. Where those rights are broader than this policy, they apply.

Questions

Unsure whether your case qualifies? Ask before you cancel — send the invoice number and we will tell you what is possible.